Contact

Please feel free to contact us with any queries you may have.

RETURNS AND EXCHANGES

We hope you are happy with your order. However, if you need to send it back, you have 28 days from the date you received it to exchange or return it. To arrange a refund or exchange, please contact our customer service by emailing customerservice@alexandralong.com.

We will collect from your home, work or an alternative address for free. Please make sure your items are returned new, unused and with all garment tags still attached. Returns that do not meet our policy will not be accepted and will be sent back to the customer.

Your refund will be credited to the original payment method. Returned items will be refunded excluding the original shipping cost.

If your order has been sent to a destination within the EU, all sales taxes will be refunded. Outside the EU, customs duties and sales taxes are non-refundable.

 

TAXES AND DUTIES

As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to. Payment of these taxes is necessary to release your order from customs on arrival.

Alexandra Long

PRESS ENQUIRIES: JAIMIE@ALEXANDRALONG.COM

 

SALES ENQUIRIES: SANDA@ALEXANDRALONG.COM

GENERAL ENQUIRIES:

T: +44 (0) 20 3648 7310

E: INFO@ALEXANDRALONG.COM